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      Genesys

      Engaged employer

      Genesys reviews

      Great People, Great Product, Great Future - Anonymous employee Genesys Employee Review

      5.0
      Dec 12, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Since Genesys' very recent acquisition of InIn, it is clear that all systems are a go to combine efforts to run the greatest Contact Center Suite on the market.

      Cons

      With the deal being completed so very recently, the future is uncertain for certain people within certain divisions of the company.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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