Toxic Culture & Bad Managers - Customer Success Manager Gartner Employee Review

2.0
Jun 4, 2021
Recommend
CEO approval
Business outlook

Pros

Brilliant minds to work with in Research & Services. People who are intrinsically motivated to help their clients succeed.

Cons

Micro-management with zero focus on employee success and wellbeing. Always droning about the numbers. HR is an employer HR not a people HR. Surprised they keep getting listed as top places to work. There's no listing of corporate values anywhere. Bullying and narcissistic behaviours are tolerated and in fact, encouraged as long as the metrics are good. Very limited opportunity for career growth in services unless you aim to move to another head office outside of Aus. Some of the analysts are so overworked that they lash out on services & support. HR & Recruiters will over-promise and not deliver. Also, in services, don't expect market rates (compensation).

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5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great ownership culture - if you want to innovate they will give you the reins

Cons

Data quality / consistency of engineering trams

4.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Being a globally recognized company makes it easy to consistently engage clients. Great benefits. Amazing people (managers and colleagues) For the most part there is a clear path to success and promotions. Executives listen to feedback after every internal call to help guide strategy.

Cons

In office mandate increasing in office days from once a month to once a week. Need to live in Florida or Texas because of the in office mandate. Promotions take a while since there are many people going for the same roles. Hard to reach clients and constant territory’s shifting makes it difficult to achieve the numbers you and management expect.

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