Losing its customer focus - Anonymous employee Gartner Employee Review

1.0
Jul 11, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Intellectually stimulating, many great and interesting colleagues

Cons

Has become obsessed with metrics (beyond sales), and in its attempt to scale its business, it is losing its focus on delivering quality service to customers. Management no longer trusts its own staff.

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5.0
May 30, 2026
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Pros

Great ownership culture - if you want to innovate they will give you the reins

Cons

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4.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Being a globally recognized company makes it easy to consistently engage clients. Great benefits. Amazing people (managers and colleagues) For the most part there is a clear path to success and promotions. Executives listen to feedback after every internal call to help guide strategy.

Cons

In office mandate increasing in office days from once a month to once a week. Need to live in Florida or Texas because of the in office mandate. Promotions take a while since there are many people going for the same roles. Hard to reach clients and constant territory’s shifting makes it difficult to achieve the numbers you and management expect.

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