Pros
The best part of working for GTA was my co-workers. We were like family. I had great managers. Customer service week was fun. Fun office atmosphere.
Cons
Well there are quite a few:
- First the fact that they outsourced the call center overseas just to save money as usual. From what i am hearing, that is not going to well.. but as we all know it is all about saving $$$.
- Bi-Monthly pay was awful. Only done so the company can save $$$ not paying employees 3 times in a month twice a year. But it was brutal for us employees, especially when the starting salary was low.
- Way too much Favoritism in the office.
- Good luck trying to move to another department within the company. I had tried for years only to see people with less travel experience etc getting the position over you. BAFFLING!
- Call Monitoring was very stressful. Changed many times throughout the years. Had to follow certain format which was nearly impossible. Once a month you would sit with the person who heard and graded your calls and that person would pretty much tell you how to talk on the phone. Funny part is that person monitoring your calls would never be able to take 80 plus calls a day following their own format! Like we had to do.
- Awful IT department
