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Frontline Call Center

Is this your company?

This job SUCKS... - Customer Service Representative Frontline Call Center Employee Review

1.0
Feb 25, 2019
Recommend
CEO approval
Business outlook

Pros

Work from home. That's literally it.

Cons

They suck to work for. Little pay to learn over 50 different client's policies and procedures. You get paid close to minimum wage to learn over FIFTY accounts. Some of them are extremely in depth and complicated and a LOT to learn. And you get paid pennies for it. The training sucks. You watch a few videos and then get thrown on live calls with no nesting no training other than watching the video, nothing at all. They huffed and puffed when I asked for a review after watching the videos because I did not understand the 18 hours of videos quite well enough. They require way too much for way too little. Half the time, if you have a question while on the phone after training, no one will answer your questions. Yet you are dinged for having too much silence on your end of the line. You could wait forever and get no response from anyone. It's extremely frustrating. They jerk you around with scheduling. When I first started they gave me a great schedule but due to needs of the company they changed it to a completely crappy one. And said it's pretty much tough luck because it's necessary. The higher ups have an attitude with pretty much everyone. Wouldn't recommend this job to anyone. Work at home jobs that ROCK exist so keep on looking cuz this ain't it.

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Frontline Call Center Response
7y
Thank you for posting your review. We are a performance based company and endeavor to always set clear expectations around both the wage and job expectations at the time of employment. All our managers and supervisors are employees who started as agents. We are sorry you had a bad experience and will take this feed back into consideration. We are always working hard to improve our training and encourage our employees to provide regular feedback as there will always be opportunities for improvement or change.

Explore other reviews about Frontline Call Center

5.0
Jan 14, 2024
Recommend
CEO approval
Business outlook

Pros

Great employer, training was great and they offer more if needed.

Cons

No cons! Great company to work for!

3.0
Sep 9, 2025
Recommend
CEO approval
Business outlook

Pros

HR communication is very quick and responsive

Cons

Don’t care about former employees Unorganized

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