Pathetic company reflected by a pathetic stock price. - Enterprise Account Executive Freshworks Employee Review

1.0
Feb 19, 2024
Recommend
CEO approval
Business outlook

Pros

Some nice people Free food in office

Cons

Products: Immature, buggy, look pretty but let’s be honest are inferior to competitors. Admin: A complete nightmare. CRM is woeful and you spend more time fighting internally with getting things done/approved than you do actually selling. - Account allocation: The biggest joke in history. You can smash it one year and have all your good accounts taken off you and given to others with no explanation. - Favouritism: The UK office is particularly bad. Sales “Director” hands everything to his bum chum whilst totally ignoring others. How he became a Director is beyond ridiculous when he has no Enterprise experience and is younger than most of the team. - Leadership - the most incompetent ‘blind leading the blind’ Exec and middle management team I’ve ever seen. - Strategy: Doesn’t exist. Chaotic mess desperately jostling for revenue quarter after quarter whilst shafting customers at renewal because that is the only way to make money.

Explore other reviews about Freshworks

5.0
Mar 17, 2026
Recommend
CEO approval
Business outlook

Pros

Good culture to work here,

Cons

Location is quite far, travel is tedious

avatar
Freshworks Response
3mo
Thanks for the review--we think it's pretty fun here too! Best of luck on what's next.
2.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Mostly good salary/benefits - Nice office - Some decent coworkers

Cons

If you have to do mass layoffs of hundreds of employees every 18 months, leaders need to look in the mirror to find the true problem with the business. Because it's not the competent people that actually get things done that are being laid off with no warning and limited severance. Don't expect any job security here. Also: - Still behind on certain benefits (extremely limited 401k match and bad expense policies not in line with US standards) - Work life balance is hard with large teams in both India and the US - Some employees who have been here 10+ years are completely unresponsive and largely incompetent but still get raises, promotions, and aren't ever scrutinized by leadership. The politics game runs deep here.

4
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