Worst job of my life - Front Desk Receptionist Four Seasons Employee Review

1.0
Feb 17, 2014
Recommend
CEO approval
Business outlook

Pros

You work in a beautiful environment

Cons

You get to see the worst of humanity. Guests are rude and classless. I have never seen human beings treat others trying to serve them so terribly and with such disdain. Your coworkers are spineless and mediocre. I worked there thinking it would be a great industry to get into and get a degree in hotel management, but I realized no one there had any ambition. Regardless of your position you are nothing more than an indentured servant. There is a great difference between offering sincere customer service and servitude.

Explore other reviews about Four Seasons

5.0
Jun 7, 2026
Recommend
CEO approval
Business outlook

Pros

Very friendly staff. Straightforward job with good pay. Overall an enjoyable job.

Cons

Inconsistent hours. Burnout can occur if you're looking for something easy. Other than that its pretty much exactly what you'd expect. Good job to have.

3.0
Jul 5, 2026
Recommend
CEO approval
Business outlook

Pros

Free nights Lots of paid sick time (use it; trust me, everyone uses it as extra vacation, and it fully replenishes every year) Paid holidays Good benefits

Cons

Communication is terrible; act first, communicate later. Constant shifting goalposts; it seems like, before we can nail down one new kpi or project, an exec got bored and created a new one. The brand seems to have lost its roots since the founder left. If you are in FnB, you enjoy schedule flexibility, not here. If you are full-time, you will always work 40 hours unless you use vacation, and hotels are exhausting. Trading shifts is not a thing. There's no technical training. There's a lot of mandatory training, but it only covers work culture topics. Your direct manager will rarly be available since they seem to be in a meeting every hour of the day.

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