Great job but overbooking impacts service quality - Guest Service Agent Four Seasons Employee Review

4.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Really great job to have.

Cons

I get as a hotel you want to make alot of money but overbooking doesn't allow actual employees in the field to provide proper service.

Explore other reviews about Four Seasons

5.0
Jan 25, 2026
Recommend
CEO approval
Business outlook

Pros

good environment and good benefits

Cons

long hours in holiday and busy seasons

3.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Great immediate management (up to department head), good travel benefits (although not as good as previous years), health insurance excellent. Travel benefits are nice when you can use them. Become better at what do you, but with an emotional cost.

Cons

Toooo profit heavy and want to please owners versus staff, worklife balance needs improvement although it's getting there. Pulse Survey results need to be taken more seriously by PC and not put on department heads and asssitant managers, need accountability on PC to action. Terrible employee meals, especially if not AM Monday through Friday. Poor corporate ELT team since post covid times.

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