A story as old as time: good employees, abysmal management - Customer Success FormFire Employee Review

We do appreciate you sharing your feedback and concerns on the organization. We offer a high deductible health plan to all eligible employees. Each year, in partnership with our broker, a market analysis is conducted to review coverage options. Deductibles, out of pocket maximums, premiums, services covered and other factors are weighed in choosing the best package for FormFire employees. We do, as you would know, also offer a generous monthly contribution to eligible employees’ HSA accounts. When an economy is thriving, as it was at the time this review was written, a certain amount of talented people leaving can be expected, particularly in our highly competitive area of technology. Over the years, FormFire has employed many people with impressive skills and experience - and we will continue to do so. We are saddened when we lose those skills and abilities, but we continue to focus on ensuring employees at FormFire have the opportunity for growth in responsibilities, leadership and technologies used – even if they end up taking their gifts elsewhere. That being said, over the course of 2020 and through the pandemic, we have driven a concerted effort to enhance employee well-being and engagement by increasing transparent communications, conducting quarterly employee engagement surveys and developing action plans from employee input. The CFO was very knowledgeable and brought a number of best practices to our organization. After the successful implementation of a new accounting software, the CFO and the company decided to part ways, but he continued to partner with the board for several months to provide additional financial analysis and support. We are stronger for the work he did – and our new financial team has been built on top of those efforts. We do pride ourselves on the flexibility that is offered to employees, including the generous paid time off plans for both salaried and hourly associates. I believe in and we aim for work-life harmony, while also focusing on meeting our business objectives. If you are a witness to unethical behavior, I encourage you to report it. Please use our independent Confidential Compliance Reporting Process that is available to all employees and is part of our Corporate Governance. All managers, supervisors and the Executive team welcome feedback from employees, including input on how to improve and address issues. If you have questions about the resources available to you, please talk with HR or your manager.