Overall good company with some common corporate downfalls and a very capricious CEO - Customs Associate Flexport Employee Review

4.0
Apr 16, 2026
Recommend
CEO approval
Business outlook

Pros

- Phenomenal benefits (health insurance has great coverage for the price) - Unlimited PTO. Great for people who are parents. If you choose to not take time off, that’s your problem. Stop blaming the company. - Decent pay versus other freight forwarders and customs brokers - A lot of opportunities to grow within the company - Free lunches and snacks (at least when I was there)

Cons

- A CEO who has a lot of bravado and charisma (if a little ego at times) but decision making process that is incredibly capricious - Constant layoffs even of people who are there for extended periods. People who have been there for 10+ years are no exception. The CEO praises people for staying at the company, but there is zero loyalty from his end. - Some very questionable middle management and executives in terms of qualifications. - Forced RTO 5 days a week was announced in 2025 with only 3 days notice - Constant state of flux at the company in terms of financial stability

Explore other reviews about Flexport

5.0
Feb 2, 2026
Recommend
CEO approval
Business outlook

Pros

strong culture, growth oriented, innovative, upside

Cons

there are no cons to address

1.0
Jul 6, 2026
Recommend
CEO approval
Business outlook

Pros

The compensation was strong and competitive, and it was consistently the best part of the job. If your priority is pay in the near term, that piece delivered.

Cons

I struggled with the lack of stability. It rarely felt like the ground was solid, and that uncertainty was hard to sit with over time. Return-to-office expectations seemed to change more than once, and I personally didn't find the reasoning behind those shifts clear. It was hard to plan around. I also found the performance review process difficult to trust. In my experience the outcomes didn't always seem to line up with the actual work, which made it hard to feel like I knew where I stood or how to grow. There was A LOT of turnover in leadership during my time there. With direction changing frequently, it often felt like priorities were in flux, which made it next to impossible to stay oriented.

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