Troubleshoot cellphones while reaching daily sales quota. - Customer Service Technician Flex Employee Review

2.0
Feb 19, 2010
Recommend
CEO approval
Business outlook

Pros

They take good care of their employees when you're first hired, expences paid for, training for the first month. Several raises for the first year.

Cons

They will suck you in after your hire date with a promising location of satisfying range, once they have you they willl have you work at farther distances. Had no supportive senior management for leadership.

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5.0
Dec 17, 2025
Recommend
CEO approval
Business outlook

Pros

The pay is good with benefits

Cons

long hours you will be working

2.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

Health, dental, vision, and 401(k) were quite good.

Cons

Flex tolerates a toxic work culture from their most senior leaders. My director, literally, yelled at me daily, usually throughout the day. He physically grabbed me and forced me in the direction he wanted me to move. He threatened to fire me or replace me at least once a week. I went to the then director of HR who did absolutely nothing. After she was let go I went to her successor who told me there was no record of me speaking with HR before. And she did nothing. Unable to tolerate the work environment, I left. The company doesn't take safety seriously. We had shelving collapse resulting in an employee needing medical attention. The person tasked with designing and building storage has no training, no mechanical background, and no analysis is being performed to validate if the storage can hold 1,000+ pounds. There's no budget for professionally designed storage and, again, I was threatened for raising this as a concern. I learned today this same director is continuing to use me as a scapegoat despite me no longer working there.

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