Pros
Great compensation and benefits. Opportunities for advancement. Friendly and helpful supervisors and coworkers. Systems and phones are easy to learn. Paid training (and commute to training/ paid hotel room for 2 weeks if out of state) Paid holidays, whether you work or not on that day. If you do work, it is full day's pay, plus 1.5 times worked hours. (Basically, a worked holiday is 8+8+4=20 hours of work for an 8 hour shift.)
Cons
Not very flexible hours. 8 hours a day, 5 days a week, NO LESS. Any overtime will be at surrounding Verizon Wireless stores, up to an hour away from home location. 2 weeks of training does not really help as much as I thought it would. First week of actual work is when you learn the most. Strict dress policy. (No hoop earrings, no more than 1 hole in each ear, no visible tattoos, etc) Sales become a large part of technician's job, though they fail to tell you this at training or in the interview. Customers like to curse out or yell at employees, as if we govern Verizon's policies. Supervisors often seem as though they are uninformed from higher management.