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Firstsource Solutions

Engaged employer

Don’t ever work here - Eon Customer Service Advisor Firstsource Solutions Employee Review

1.0
Aug 29, 2025
Recommend
CEO approval
Business outlook

Pros

Only pro is you can working from home and work Monday-Friday No other pro’s.

Cons

Too many to list, avoid working here unless you want your mental health to be damaged which the company will not care or even bother pretend they care about, you are treated like a child where they lie to you and hide anything they can from you, they mess up on your payments more times than they can get it right and still have the same payroll team regardless of this, you can have a customer screaming at you and telling you they want to mill themselves and you have no support other than they will give you 5 minutes off the phone then expect you to go straight back onto the phones again and act like you’re okay, they take micro management to another level regardless if you have been in the company over 5 years or not, generally the most soul sucking, vile, evil, ruthless company I have ever worked for.

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Firstsource Solutions Response
7mo
Thank you for sharing your feedback. We’re glad you valued the ability to work from home and the Monday–Friday schedule. We understand that challenges can arise, and we take colleague wellbeing seriously. Each site has trained Mental Health First Aiders, available in person or via Teams for those working from home, and we also offer free counselling through our health benefits provider. We’re continuously reviewing our processes, including payroll and administrative systems, to make improvements and ensure all of our colleagues feel supported.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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