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Firstsource Solutions

Engaged employer

Proctoring - Customer Service Representative (CSR) Firstsource Solutions Employee Review

3.0
Mar 21, 2025
Recommend
CEO approval
Business outlook

Pros

location. That’s it.No more pros

Cons

There are several processes in it. I’m talking about proctoring team.They came into this 2 years back and right from ops manager to TL, SME doesn’t know what info is to be taken from clients to follow in procedure.

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Firstsource Solutions Response
1y
Thank you for your feedback. We recognize the importance of clear processes and seamless communication. A structured framework is in place to ensure transparency and alignment with client requirements. We continuously refine our approach to enhance efficiency and provide better clarity for all teams. Your insights are valuable, and we appreciate your perspective.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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