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Firstsource Solutions

Engaged employer

Not great - Customer Service Representative (CSR) Firstsource Solutions Employee Review

2.0
Feb 18, 2025
Recommend
CEO approval
Business outlook

Pros

you get to meet good people

Cons

some of the clients have awful customers

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Firstsource Solutions Response
1y
Thank you for sharing your experience. We're glad to hear that you enjoyed working with our great people and teams during your time with us. However, we understand that the nature of the work can be challenging, so we work hard to provide our colleagues with the necessary support, training, and resources to handle these situations effectively. We appreciate your feedback and will continue to evaluate our processes to ensure that our team members feel prepared and empowered.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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