employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged employer

Call centre environment - Customer Experience Agent Firstsource Solutions Employee Review

4.0
Nov 15, 2024
Recommend
CEO approval
Business outlook

Pros

Average bonus structure Good middle management

Cons

Lack of job security Performance is not noticed from higher management

avatar
Firstsource Solutions Response
1y
Thank you for sharing your review. We're glad to hear that you found our bonus structure satisfactory and middle management strong. We understand your concerns about job security and feeling like your performance wasn't recognized by higher management. The nature of our business means that client needs can change, but we're always working to provide more roles for our colleagues. We'll take your feedback on board and continue to explore ways to better recognize and reward the hard work of our colleagues.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

See reviews by: Helpful|Rating|Date|All