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Firstsource Solutions

Engaged employer

Overall good - Customer Service Advisor Firstsource Solutions Employee Review

4.0
Nov 26, 2023
Recommend
CEO approval
Business outlook

Pros

Good pay and good hours, opportunity for overtime

Cons

After training less support and guidance than ideal

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Firstsource Solutions Response
2y
Thank you for your feedback. We're glad to hear that you were happy with your pay and hours, and that you were given the opportunity to work overtime. We understand your concerns about the level of guidance and support you received after training, and we take your feedback on board. We're strongly committed to providing our colleagues with the necessary support and resources to succeed in their roles, and we appreciate your suggestion about increased management involvement. Our management team is always looking for ways to improve, and we will take your feedback on board.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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