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Firstsource Solutions

Engaged employer

Bad company - Customer Service Representative Firstsource Solutions Employee Review

1.0
Nov 5, 2022
Recommend
CEO approval
Business outlook

Pros

People are nice to work with

Cons

This company is not a professional company to work for and also they lie alot about the wages you are meant to be on and on the plus side they do not give out contracts to people you have to fight with them even though you open your mouth and speak the truth you get penalised they take you to office and threaten you of disciplinary action. Also you will not get paid when you take toilet break plus there is no canteen Think before you apply you will suffer.

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Firstsource Solutions Response
3y
Thank you for your review. We do offer a highly competitive pay rate and are sorry to hear that you experienced issues with your pay. Colleagues who disagree with the number of hours should raise to their manager, who can raise an adjustment if there was an error Any errors are then corrected immediately, however they may not be processed for payment until the next available run. We apologise if you experienced any issues in this regard during your time with us. Breaks are unpaid on most of our contracts so if you go over your daily entitlement, you would not normally be paid for the excess.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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