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Firstsource Solutions

Engaged employer

Pathetic awful company to work for !!! - Customer Service Advisor Firstsource Solutions Employee Review

1.0
Feb 17, 2015
Recommend
CEO approval
Business outlook

Pros

1. Pay 2. Closer to restaurants 3. Free SKY TV

Cons

Useless HR policies - HR department has (I think) 6 staffs and get paid for nothing (They dont know any policies regarding HR, Health and Safety, Maternity and Paternity). Team leaders are useless. Unbelivable employee turnover !!! Company say "we spend £1000 to train every new recruit" well really I dont get it. Why do you bother to spend a lot of money towards people who will stay only for 6 weeks training and leave. It makes more sense that you would rather spend that money towards existing employees who have been loyal to you. If you fall sick twice in any 6 months period, then you would be a victim of their so called "DISCIPLINARY POLICY "

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Firstsource Solutions Response
8y
Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Please feel free to get in contact with us to discuss your issues further and offer us the chance to change your perception

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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