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Firstsource Solutions

Engaged employer

Friendly bosses and I'm actually still in contact with some of them up to now. - Customer Service Associate Firstsource Solutions Employee Review

4.0
Apr 9, 2021
Recommend
CEO approval
Business outlook

Pros

- Fun and kind management + HR and Training Team - Team lunches and team huddles were something I always look forward to. - In the account I belonged to, we could take our lunch breaks anytime we want as long as it won't exceed 1h and 30m. No RTA bay in the prod floor bc they were already sending us the the metrics and reports thru email - Good atmosphere for BPO newbies

Cons

- Mandatory OT's (overtime) - Too little salary raise - Pantries dishes were a little dry, not sure now.

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Firstsource Solutions Response
5y
Thanks for sharing your experience and it's great to know how contented and trusted you felt at work. We are committed to providing an enabling work environment and excellent benefits and have a team that continually reviews the compensation and benefits to be at par with market standards. We believe that when you feel your best, you do your best! Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customers and our employees. Having said that, we understand the importance of maintaining a healthy work-life balance and consciously promote the same among all Firstsourcers. Regarding career advancement, Firstsource believes in cultivating a culture of growth; 70% of our leaders are homegrown as we do have a very detailed process of outlining career paths for our employees. Wishing you well with your future endeavors.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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