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Firstsource Solutions

Engaged employer

Work experience - Customer Support Representative Firstsource Solutions Employee Review

4.0
Apr 6, 2021
Recommend
CEO approval
Business outlook

Pros

Good work environment and training, Customer issue troubleshooting is rather easy

Cons

They pressure you for sales and feedback when you have little control over it

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Firstsource Solutions Response
5y
Thank you for sharing the feedback and your positive experience at Firstsource. We are glad to know that you were satisfied with the work environment and training provided. We strongly believe that when you feel your best, you do your best. Our people are at the centre of everything we do, and we are continually working to enhance the workplace facilities provided. We provide regular feedback to our employees pertaining to different goals. The feedback process is to help enhance employees' performance, and in turn, it also helps us provide best-in-class services to our customers. Wishing you the best in your future endeavours.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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