Pros
The other agents are a great laugh.
Cons
Pay often comes in wrong which is not something you can afford when on minimum wage. It seems to be practically impossible to get a day off you actually want off even though you have 23 days a year. You get paid so little for what you actually do you get hit with about 6 times the tags off Sky's inhouse employees and get no where near the wage or any of the extra incentives they get. Promises are almost always short lived or not done and usually only made when they need something from you like overtime. If you do some well you get nothing no reward usually not even a mention of it from a TL but as soon as one little thing is wrong you are straight into formal action. The morale amongst everyone is extremely low and everybody distrusts the senior staff. Also many of the HR policies are a joke to say the least and borderline illegal if not fully illegal often only getting away with it because no one cares enough to pull them on it. The hygeine is poor the keyboard etc are never cleaned and flu's just continually stick around because of reasons like this. Normally promotion is just for a few month to cover maternity etc and you get paid the same wage you always did and no matter how good of job you done you are straight back to the phones when the other employee is back or is done so they don't have to pay the wages of a proper new TL etc as you do it for a fraction of the cost.