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Firstsource Solutions

Engaged employer

demotivated workforce - Customer Service Representative Firstsource Solutions Employee Review

1.0
Nov 24, 2013
Recommend
CEO approval
Business outlook

Pros

getting paid every 2 weeks is a positive aspect, suppose thats keeps more staff for longer, but nothing else positive to write here

Cons

Belfast Linehall - lack of management support and positive encouragement. its a tough job, but you know that when you apply. its a call centre afterall, but what you really need is a positive work culture and a happy positive vibe around you while youre working and, sometimes, taking grief. a few nice words of encouragement are all thats needed - not the continual 'taken for granted' attitude of the TLs and senior staff. Everyone moans about the shifts in there - so if you don't enjoy the company of the Jeremy Kyle audience, then Firstsource is NOT for you. 'Moaners R Us' it should be called.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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