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Firstsource Solutions

Engaged employer

Patient Service Representative - Anonymous employee Firstsource Solutions Employee Review

3.0
Jan 9, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible hours/vacation time off and if work p/t , sick kids, etc. Co-workers are friendly. Nice work environment (offsite) but not consistent, client keeps moving you.

Cons

Many duties, high demand job/knowledge on healthcare programs/policies with little or no increase in pay. No bonuses. Supervisors micro manage, add lots of extra reports which only takes time away from seeing patients. Some employees do not do their jobs and leave it for others. Communication is terrible between management and employees. Hardly any training, you are just thrown into it and expected to know how to do it all, otherwise you will get an email or constant micro managed (but rarely in person training). High turnover rate, makes people do double duty. No growth opportunity.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

2.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Helping patients is the best part of the job

Cons

Very little management support to onsite employees

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