employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged employer

Work from home - giffgaff via Firstsource Solutions Limited - Customer Service Associate Firstsource Solutions Employee Review

2.0
Sep 2, 2017
Recommend
CEO approval
Business outlook

Pros

Team Leader was friendly and always sought input from team. Some colleagues were very friendly and helpful. The team I was in were close knit.

Cons

Head of office always undermined workers. Management never happy when targets ARE met (an okay, now do better attitude). Metrics to achieve bonuses are always increased to save costs. In-house staff treat WFH staff differently (if support is needed ask other WFH staff or send out email 6/7 times beforehand). Bad office politics. If one In-House staff member has an issue with you then that issue is shared with 85% of them. No appreciation for hard work. Some staff will work to target then stop, some don't met targets constantly with nothing said whilst some staff (including myself and 8/10 others) exceed targets and get asked to do better. No appreciation for doing additional work.

avatar
Firstsource Solutions Response
8y
Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Please feel free to get in contact with us to discuss your issues further and offer us the chance to change your perception

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

See reviews by: Helpful|Rating|Date|All