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Firstsource Solutions

Engaged employer

Excellent customer support, but shifts impact work-life balance - Customer Service Executive Firstsource Solutions Employee Review

4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Firstly, the company provides the best support to customers and offers great deals and promotions. The process is smooth and easy to follow, and it is based on advanced technology. The service is reliable, with high-quality picture and sound, and customers are regularly updated with proper care and support.

Cons

Night shifts or rotational shifts may affect work-life balance. The workload can sometimes be high, especially during peak periods, which may increase stress for employees.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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