4.0
Jun 24, 2026
Current employee, more than 1 year
Trichy
Recommend
CEO approval
Business outlook
Pros
Excellent for Freshers and Learning: For those just starting their careers, Firstsource is widely considered a great training ground. The onboarding process helps employees build strong professional communication, problem-solving skills, and domain knowledge (especially in healthcare billing and banking)
Cons
Work-Life Balance & Long Hours: Depending on the process (especially international campaigns), employees often face demanding shift timings, night shifts, and occasional mandatory overtime during peak periods, which can lead to rapid burnout.