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      Firstsource Solutions

      Engaged employer

      Firstsource Solutions reviews

      Structured onboarding helps freshers, but impacts work-life balance - Costomer Service Associate Firstsource Solutions Employee Review

      5.0
      Apr 28, 2026
      Costomer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Structured onboarding and training programs. Clear SOP‑based processes help freshers learn quickly.

      Cons

      Can affect health and work‑life balance over time.

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      Firstsource Solutions Response
      4w
      Thank you for your feedback. It’s great to see that structured onboarding and SOP-driven processes are helping freshers ramp up quickly. At the same time, your concern around work-life balance is important and highlights an area for improvement.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      1.0
      May 18, 2026
      Claims examiner
      Recommend
      CEO approval
      Business outlook

      Pros

      None. Deadful company. Stay away

      Cons

      Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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