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      Firstsource Solutions

      Engaged employer

      Firstsource Solutions reviews

      About TL - Senior CSA Firstsource Solutions Employee Review

      3.0
      Sep 16, 2025
      Senior csa
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive and helping in process but unhappy with matrix and if need if any help need to support

      Cons

      Not happy with metric and by following those it’s an issue and by the end of the day whts really matter is cx resolution and issue resolved but here metric matter

      avatar
      Firstsource Solutions Response
      8mo
      Thank you for your feedback. We’re glad to hear that you find the team supportive and helpful. We will continue reviewing ways to balance performance metrics with effective customer resolution

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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