Average. Simply average. - Customer Service Representative Fifth Third Employee Review

4.0
Oct 7, 2008
Recommend
CEO approval
Business outlook

Pros

I would say the best reasons to work at Fifth Third would be a lot of responsibility, somewhat competitive salaries, and opportunity for advancement. The people who I work with are great.

Cons

I feel like most branches are understaffed because employees end up overworked quite a bit of the time. Commission structures are not as generous as competitors. Upper management such as Regional Managers and Assistant Regional managers micro manage on a daily basis and are very condescending.

Explore other reviews about Fifth Third

5.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

4.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

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