After almost a decade, I would not recommend - Mortgage Processor Fifth Third Employee Review

2.0
Apr 27, 2024
Recommend
CEO approval
Business outlook

Pros

Benefits are decent, depending on the department you can move up (if you're liked). You gain vacation days and have the option to purchase vacation days.

Cons

After being remote, Fifth Third asked us to work hybrid, with two in office days. This was for 3 years, we were notified we not have to be in office 3 days a week. This is after the lowest "merit raise" they have ever given. The "raises" every year are less than 20 cents and hour most of the time. Not enough to keep up with the cost of living or driving into the office. Management is horrible, it's as off they all read the same book on how to be a leader and only know what to say. There are few supervisors that care about your growth, and will gossip about you and the entire team because everyone is bored working in an office setting. Benefits go up every year, so whatever raise you get will be eaten by your healthcare. There are almost no positions that allow you to WFH now. The CEO is not Gregg Carmichael but Tim Spence, and he has ignored mid level employees since taking over, as mid level has not gotten a significant raise in years. There are a lot of disgruntled employees, so the morale is extremely low in certain areas. When I first started I would have recommended Fifth Third, today- I would not.

Explore other reviews about Fifth Third

5.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

4.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

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