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      Fifth Third

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      Fifth Third reviews

      Lead Customer Service Representative - Lead Customer Service Representative Fifth Third Employee Review

      2.0
      Oct 23, 2015
      Lead customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There are decent benefits and stable hours. The people you work with everyday become like family. Never have late nights.

      Cons

      Pay incentives steadily diminishing Goals set are usually unattainable Pay is low Upper management has no idea what actually goes on inside a retail branch and only care about sales A lot of micromanaging Constantly cutting positions leaving branches understaffed

      Explore other reviews about Fifth Third

      5.0
      May 16, 2026
      Personal banker ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Management and good culture

      Cons

      Underpay, and personal banker I are always hating on PBII

      4.0
      Jun 3, 2026
      Personal banker ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

      Cons

      Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

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