good for experience, but lots of growing pains - Customer Service Representative Fifth Third Employee Review

-individual customer transactions can sometimes take up to 30 minutes -having to sometimes count thousands and thousands of dollars all day -faulty equipment -stressing of sales above all else, even holding up lines -little positive feedback from management unless you have a closed sale -sales goals that are way too high -majority of customers don't want to be sold to, are ignorant, abusive, or have everything -same sales goals for each market, despite big differences in customer attitudes between markets -10+ hour days sometimes -CSRs having to track down various financial people to inquire on referral/sales status -Bankers and other financial people often turn down legitimate referrals from teller line because they wanted a bigger sale. -Bankers and other financial people often let teller/csr referral clients walk away or don't report closed sales to management, therefore denying the teller/csr a sale. -lack of oversight over bankers and other financial people in regard to their interaction with tellers/csrs and referrals. -If your center is busy, it is almost impossible to find time to do online things, referral stuff, paper/computer work, or anything beyond teller work -lots of individual policies, procedures, etc, to remember