Customer Service Manager - Customer Service Manager Fifth Third Employee Review

2.0
Oct 12, 2010
Recommend
CEO approval
Business outlook

Pros

Provides a steady paycheck until audit is due or other wise indicated Provides benefits You feel comfortable You like being micro-managed You don't mind long hours

Cons

Long Hours Boring repetitive tasks and work Non creative, fifth third way or the highway Being ask about your numbers regularly, CAMP CALLS, IE, Sales, Customer Service Index Scores Dealing with people that don't want to be helped

Explore other reviews about Fifth Third

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance and benefits

Cons

Working with the general public

4.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

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