Full time Lead CSR - Lead Customer Service Representative Fifth Third Employee Review

4.0
May 13, 2015
Recommend
CEO approval
Business outlook

Pros

This bank has a big focus on customer experience and teamwork. The benefits are also very good.

Cons

Lately Fifth third started to cut down a lot on costs and cutting staff hours. Even though the branches are becoming slower, it is becoming more difficult to keep up with all responsibilities while keeping customer service in focus.

Explore other reviews about Fifth Third

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance and benefits

Cons

Working with the general public

4.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment. Management can be good depending on your branch. Can make lots of close friends.

Cons

Very sales-focused. Does not matter if customer does not qualify for credit cards, loan, etc., you have to put the application in to meet quota. And the occasional rude customer.

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