Stay away from 53 Retail -75% turnover for Personal Bankers in my affiliate - Retail Personal Banker Fifth Third Employee Review

1.0
Mar 3, 2014
Recommend
CEO approval
Business outlook

Pros

Some nice coworkers, decent medical/vision/dental, other than that I find it very difficult to find anything as a benefit.

Cons

Pay is less than other banks for similar positions, little or no opportunity to move out of retail into a corporate position (internal interviewing has zero benefit over an outside candidate), changing sales agenda monthly (change in focus all year round), plan working most weekend hours if you want to hit your goals and keep a job, have low expectations on pay raises and don't plan on getting 5's regardless of your performance review because "only perfect gets a 5 and no one's perfect", customer service activities (like disputes) and loans (like equity products) are being outsourced now so that your job is less essential => they can pay you less and you're easily replaced, hub meetings are meaningless but always entertaining seeing all the new faces (every time), the CFO in 2013 said that a full third (1/3) of the branches will be converted into "Teller Assist" stations by 2015 -so even if you get the job, there's a good chance you won't keep it long; very high school feel to the work environment (you're either in the 'in-group' or you're an outsider), "One Bank" is a joke -your "partners" are entirely 100% commission people (MLO and IE/IA) and will not work that hard for you since they have 'lay down' business daily or they can "make more money prospecting myself'; the culture at the retail level is all about cut-throat at any cost...I could go on for a long time, but I warn anyone reading this to stay away or go to a competitor if you're looking for a retail banking job because this place is crazy

Explore other reviews about Fifth Third

5.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

4.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

See reviews by: Helpful|Rating|Date|All