Not something you would want to get involved with/ Call Center - Customer Service Specialist/Call Center Fifth Third Employee Review

2.0
Nov 9, 2017
Recommend
CEO approval
Business outlook

Pros

Discounts for zoos, movies, Reds games and free parking( when they don't close down a whole floor for nothing)..Made great friends while there. Learned many things to do on my call after call..Your hours is always changed.. Many nights, weekends, and holidays you have to work..You are always trained to wear many hats but paid for none..We all got a $2.00 an hr raise and we were lead to believe it was because we did a great job for the company. Found out $2.00 was across the board. So felt like we all was lied to. No morale and high turnover. In my 2 yrs I have never been made to feel welcomed. Made to feel like I was never good enough..When they had activities for the employees, you had to go on your 15 minute break and things was done in a hurry and done only half way..All my friends quit and or got termed. No layoffs with 5/3. Either you're fired or you quit.

Cons

Not enough pay for what you are required to do..Very low morale and high turnover..Too any long hours and short pay.

Explore other reviews about Fifth Third

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance and benefits

Cons

Working with the general public

4.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment. Management can be good depending on your branch. Can make lots of close friends.

Cons

Very sales-focused. Does not matter if customer does not qualify for credit cards, loan, etc., you have to put the application in to meet quota. And the occasional rude customer.

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