Stress and High Turnover - Licensed Personal Banker Fifth Third Employee Review

2.0
Nov 1, 2008
Recommend
CEO approval
Business outlook

Pros

Good base pay and they are always hiring.

Cons

High stress and lack of support and resources to reach sales goals. Incredibly high turnover. I have been at my branch which is fully staffed at 5 employees for a year and a half. In that time I have gone through three managers, two customer service managers, and five tellers. In addition, while each employee is doing their primary job and covering for other vacant positions we are expected to meet the same sales quotas as when we are fully staffed. The sales goals are not seasonally adjusted. At my branch the second and third quarters are good because of foot traffic. In the first and fourth quarters we struggle to reach minimum goals as foot traffic grinds to a halt.

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5.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

4.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

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