Awful! Impossible metrics! - Call Center Representative Fidelity Investments Employee Review

They drive out older, longer teřm employees, job security depends on customer surveys and less than a perfect score is equal to failure, so on a 7pt scale a 6 is a fail. All scores and comments apply to the phone rep EVEN if the comment has nothing to do with your service or skill and management will not budge or modify metrics. If the back office fails to deliver, they don't get the bad score or comment, the innocent phone rep does-- Fidelity shoots the messinger.