Don't expect to think for yourself in the 401k department - 401k Specialist Fidelity Investments Employee Review

You get knocked off on call scores for insane reasons. They expect you to follow a script and be able to click through a window that tells you how to do your job as well as help the customer at the same time. Transactions that I know like the back of my hand take two or three times as long because I have to read through the "call flows" and sound like a complete idiot to the customer. I have to read through them to make sure I don't miss some inane bit of information that I have to tell the customer that really does not have anything to do with the transaction taking place. I have seen employees who have been with the company for a long time let go or on last warning because they know the job so well using this tool slows them down.