So far so good! - Assistant Manager Extra Space Storage Employee Review

4.0
Dec 4, 2024
Recommend
CEO approval
Business outlook

Pros

Depending on your location and what type of facility you are running, the pay is decent. I think that the ones who work in an outdoor facility need to make a little more than those who run an indoor facility due to the increase in manual labor for the upkeep of the facility. Sundays off is a big perk for me. I like having a weekend day off for family, friends, or life balance. After working over 20 years in traditional retail, this is a nice balance between customer service and facility upkeep. I like that any mileage you accure by traveling to other locations is directly entered into your timecard. I've worked for other companies and the worst one didn't pay your mileage for almost 3 weeks. There's efficiency in their infrastructure here. Communication between my trainer, other co workers, and direct supervisors has be friendly and helpful-no drama so far! Most of the software has a good help system, so if you prefer to learn on your own you can. I like that there feels like there's a infrastructure that is built with the company that promotes a good work experience for staff.

Cons

The training focuses a little too much on the selling and less on site upkeep, which can be overwhelming when you're finally on your own and don't know how to do things. Pay could be better with the way cost of living has increased. Pay for out door unit workers should be more than indoors due to the increased labor. The website really should promote that the sales on the units are temporary so that customers aren't suprised when rates increase after. All corporate storage facilities have the same practices, but the lack of transparency to the customer makes retaining clients difficult. Customers wish we had longer lease options rather month to month, but I understand why we don't. Depending on how far you want to go, there might not be promotions available to you if you don't relocate. Ive heard the insurance isn't the best

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Extra Space Storage Response
1y
Thank you for your detailed feedback and for highlighting what you enjoy about your role! We’re glad to hear about the positive aspects of your experience, and appreciate your constructive input on where we can improve. Thank you for being part of the team!

Explore other reviews about Extra Space Storage

5.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

"Working at Extra Space Storage has been a highly positive experience overall. The company culture genuinely prioritizes work-life balance, providing predictable schedules and stable hours that are hard to find in retail environments. The benefits package is excellent, featuring a great 401(k) match, reliable health insurance, and helpful performance bonuses. Managers generally offer a lot of autonomy.

Cons

The only downside is that career advancement and regular merit raises can feel a bit limited, often depending heavily on your specific district manager and region. If you value independence, steady hours, and strong corporate support, it is a fantastic place to build a career."

3.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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