It is a job.. - Anonymous employee Extra Space Storage Employee Review

2.0
Jul 29, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great co-workers and a lot of down time to catch up on the news. Also when it is slow I have time to apply for a new job and conduct phone interviews.

Cons

Most of the time working alone and managers get all the credit for everything. Pay could be a lot better as well. I have been working here for 3 years and new hires in the same position as I get paid more than me and I have a Bachelors Degree in Business. I applied for a District Manager in Training position and I met all the qualifications in the job description but was told I have to become a manager, and training manger first. The person who ended up getting the position never worked in the storage industry before getting hired. How do they expect us to stay motivated and try to get promoted when it would take another 5 years to move up with crappy pay. You are required to do Sales, Collections, Maintenance, and clean units while trying to reach some of the ridiculous goals the company wants to you hit. They also expect employees to get Google reviews from every customer that comes into the office. If you do not reach your Google Review goal you receive and nasty-gram email from your DM. Also having split days off lowers the moral of your employees.

Explore other reviews about Extra Space Storage

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

The good points of working for Extra Space these five years is the help and growth management allows me. I enjoy working for Extra Space Storage and i come everyday wit a positive mindset to achieve our company goals.

Cons

Extra Space has trained me to listen and show empathy to our tenants. I do my best to give our tenants great customer service and advice.

3.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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