You don't want to work here - Anonymous employee Extra Space Storage Employee Review

1.0
Jul 1, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Extremely talented employees. A great place to build a network. Most of the employees leave within a year so you'll have networks into various companies.

Cons

The bad reviews you read about this place are 100% accurate. I'm convinced the good reviews are from the owner and his family. The company was good at one point but nepotism has become the new norm. Turnover is extremely high. Professionalism is nonexistent. They are extremely paranoid that everyone is trying to take advantage of the company. People are frequently fired and decisions are made on emotions. We have to account for every single minute of our days and are extremely micromanaged. Our bathroom usage is monitored. One minute late is documented regardless of job level. Berating is common from the Executive Team. Lunches are 30 minutes and closely watched regardless of level unless you're family. Bonuses are talked about when you start but no one (other than the family) has gotten one over the past years. All of our jobs are posted even when we're still in them because the turnover is so high and this provides the flexibility if they want to fire someone. Truly, you do not want to work here. You'll be told you can be an entrepreneur here and build a career, but it's not true. Unless you are family you will have zero say in anything. You will hate it and most people leave before a year. You may be mad at your employer but you're better off where you are.

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Extra Space Storage Response
8y
We appreciate the passionate feedback. I fear that this review may not be for Extra Space Storage. We are a publicly traded company and have been so for the past 13 years. We have very strict nepotism policy in place and don't have a family-based management structure. We strive very hard to ensure that we have a culture that attracts and retains top talent.

Explore other reviews about Extra Space Storage

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

The good points of working for Extra Space these five years is the help and growth management allows me. I enjoy working for Extra Space Storage and i come everyday wit a positive mindset to achieve our company goals.

Cons

Extra Space has trained me to listen and show empathy to our tenants. I do my best to give our tenants great customer service and advice.

3.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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