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Extended Stay America

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A Refreshing Interview Process and Amazing Company Culture - Director Franchise Services Extended Stay America Employee Review

5.0
Jul 24, 2025
Recommend
CEO approval
Business outlook

Pros

The interview process at Extended Stay America was by far the most refreshing one I've experienced. It was so much more than the typical, cookie-cutter questions; it felt more like a conversation where they genuinely wanted to get to know me and my skills. They provided valuable insights into the role, which helped me understand how I could fit into the bigger picture. It truly stood out to me as a transparent and engaging experience. Once I joined the team, the culture at ESA exceeded my expectations. The level of inclusion and teamwork is unparalleled. Different departments work hand-in-hand to ensure everyone is on the same page, which creates a dynamic and collaborative environment. It's energizing to be part of a team that genuinely cares about each other and the company's success. Pros: Transparent and engaging interview process Collaborative and inclusive culture Cross-departmental teamwork Energizing work environment Not forced into selling programs to hotels; instead, I can truly focus on what's best for our franchisees

Cons

No cons at this time.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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