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Extended Stay America

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Micromanagement galore - General Manager Extended Stay America Employee Review

2.0
Jan 22, 2024
Recommend
CEO approval
Business outlook

Pros

Training. They invest in the training of their managers. Training encompasses a great deal of topics. It falls short when turned-out to train at a sister site prior to going live at your designated property. The training does NOT match the practical application.

Cons

It's a plug and play system of micromanagement, not leadership. Constantly emailed or text lists to do. Even though you've done it and emailed you did it. You're going to get an email from your boss, from their right hand person to report too. Sure, you could brush this comment off as, "well if you were doing what you're supposed to be doing..no one would be checking up on you." Don't believe that! The micromanagement IS the chosen system of management. There's no coaching or guidance. No real leadership.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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