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      Extended Stay America

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      Extended Stay America reviews

      Work Like a Dog and Company Does not Care about your Contribution - Anonymous employee Extended Stay America Employee Review

      2.0
      Jun 15, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Guest's that come to the hotel that I have gotten to meet.

      Cons

      Long hours, not able to get staff to stick to schedule, no real support from senior management. This company acts like they have never ran a hotel business before. One day they start a new policy and then a week later without giving the policy a chance they change it. This is a good old boys club and its all who you know. They have fired good managers over the past 3 years because they have come with options that did not fit the new mold of the new collective.

      Explore other reviews about Extended Stay America

      5.0
      Apr 21, 2026
      General manager
      Recommend
      CEO approval
      Business outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      Jun 14, 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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