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      Extended Stay America

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      Extended Stay America reviews

      Sadly disappointed - Front Desk Agent Extended Stay America Employee Review

      2.0
      Aug 7, 2014
      Front desk agent
      Recommend
      CEO approval
      Business outlook

      Pros

      7 free nights a year after 90 days probation OK hospitality experience Part time benefits

      Cons

      Management has no idea what is going on, if they even show up Staff doesn't really care (if you are in it for hospitality this is not the place for you) Lack of supplies Lack of training (either you figure it out or you dont) Disorganized PERIOD Full time hours not classified as full time employee Low pay No raises Growth with the company isn't worth it

      Explore other reviews about Extended Stay America

      5.0
      Apr 21, 2026
      General manager
      Recommend
      CEO approval
      Business outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      Jun 14, 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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