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Extended Stay America

Is this your company?

No support and little appreciation - Hotel Manager Extended Stay America Employee Review

1.0
May 7, 2014
Recommend
CEO approval
Business outlook

Pros

Not much to report as the company is looking out for the bottom line and could care less about the employees.

Cons

After the company decided to go public they cut jobs and would only allow part time hiring to avoid paying healthcare. They do not give promotions and company values are very one sided. Work and life balance is very tipped, expecting 24/7 . Regional sales staff do not believe in what they sell and are doing it just to keep their jobs. Initiatives are a joke and very expensive to market. Best to spend it on hiring more property staff and give back hours to do sales and work to bring business in.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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