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Extended Stay America

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Easy work, Management could be improved - Front Desk Agent Extended Stay America Employee Review

3.0
Mar 10, 2014
Recommend
CEO approval
Business outlook

Pros

Pay is great at 10.25 with no experience, and it can be a really chill place when not too busy. Sometimes you will get tips from guests, so that's cool too. Night shifts are generally slow and it's just you there, no manager, so if there's time and all your work is done you can read, do homework, eat whatever. Great office experience and if you hold this position it looks awesome on a resume for students.

Cons

This may only be my location, however the biggest problem for me was that we were understaffed and I felt forced to cover many of the shifts and they did not honor my schedule requests when I began school, saying that everyone had to work and there were not enough people. Also, my team lead abused their power and would have some employees clock her in when she was not at work. As far as the work it's pretty easy but you get in big trouble if you are not careful, and once you get on management's bad side they don't grant you vacation requests and you get the worst hours. A lot of staff quit, and we were always short on housekeepers leading to many guest complaints which front desk had to handle. I was warned about management from a coworker while I was trained but I didn't believe her till now. I ended up quitting and taking another job because I was getting fed up with the team lead and the crazy hours. Disappointing because I always covered shifts and worked very hard from the beginning.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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