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Extended Stay America

Is this your company?

Don't work here - Front Desk Agent Extended Stay America Employee Review

2.0
Nov 22, 2013
Recommend
CEO approval
Business outlook

Pros

Good for a first job, because then you don't have anything to compare it to

Cons

Shady guests, druggies stay there, pedophiles live there, saw prostitutes going in and out. There was no Security at the property I worked at. I couldn't even make it 3 months, I hated it so much. I made $9.50 as a front desk agent to deal with answering phone calls, making reservations, checking guests in, making the schedules for housekeepers, taking care of the breakfast station; restocking it constantly with more coffee, oranges, apples, oatmeal, etc, Having to still answer phones while on break, and not getting overtime pay, my manager would give me additional hours on the next paycheck. Oh, and I was part-time, but worked 40 hours. Worst mistake working there.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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